What To Expect
What To Expect as a New Customer
As a new customer, your peace of mind is our goal. We want you to feel thoroughly informed about each step in the process of adding natural gas to your home. If you have any questions about our policies or procedures, please call our Customer Service Team at (865) 453-3272 or toll-free at 1-(888)-811-7283, and we’ll be happy to guide you through the sign up process.
- First and foremost, thank you for trusting us to be your natural gas provider! At S·C·U·D, our goal is to bring you natural gas in an efficient, safe, and environmentally friendly manner.
- Don’t worry about checking off this one, it’s on us!
- Have you met our Customer Service Department? They will walk you through the process and be here for you each step of the way. When you sign up for natural gas with S·C·U·D, make sure you let us know the following:
- Is this an existing home or new construction? If this is a new construction home—congratulations (if it’s an existing home, congratulations to you too)—and how far along is the construction process today?
- What natural gas appliances will be installed?
- Who is the best contact, and what is the best way to reach this person?
- This item is for us too, but we want you to be in the know. We are going to send a member of our team out to look at your home. This ensures our engineering team knows all the details. For example, how far will it be from the road to the meter? The meter will usually be installed on one side of your house. We will then mark the road with white paint; this process is for Tennessee One Call.
- Just so you know- when we call Tennessee One Call (this is part of our safety-first philosophy and required by law before we dig to put in the service line), it takes up to 3 business days. Once this is completed, we will get your service line installation scheduled.
- Want to know when we are coming? Our office will give you the most up-to-date information possible! Many things can impact your service line installation such as weather, holidays, pandemics, etc. BUT you are our NUMBER ONE PRIORITY! We work hard to avoid delays and meet all of our timelines.
- Once the service line is installed, our Scheduling Department will contact you to inform you of the installation. This is where knowing your contact information is helpful! We want to contact our customers in the most efficient manner possible— we want you using natural gas ASAP!
- This one is for you! Please call our Scheduling Department at (865) 453-3272 to schedule the next step, your inspection! One of our trained inspectors will meet you and/or your contractor at your home to let you know if the inspection is good to go and then turn on your S·C·U·D Natural Gas Meter!
- Our Scheduling Department will let you know when our restoration service crew will return. We want your home to look as good as it did when we first arrived.
- This is the best so we saved it for last. WE OFFER REBATES! Ask our inspector if any of your natural gas appliances are eligible for rebates!
*You may not receive a bill for 30-45 days after we’ve turned on your gas service.
