Privacy Policy

Sevier County Utility District (SCUD) is sensitive to concerns about privacy and is committed to the highest level of integrity in all our dealings with our customers. In utilizing SCUD’s web and phone based services (Paperless Billing, On-line payments and IVR Phone Payments), you may be asked to provide personal information to participate. Such information may include your SCUD account number, customer created login ID and password, name, address, ZIP code, bank account and/or credit card information and email address. This information is secured and any transmission of your data is encrypted using Secure Socket Layer (SSL) technology. SCUD and our online billing and payment providers will not release, trade or sell any information obtained from our customers. We maintain physical, electronic and procedural safeguards that comply with applicable regulatory standards to guard your non-public personal information.

Here at SCUD, we respect your privacy and we have a privacy policy in place that reflects our commitment to our customers safety and security.

Privacy Policy and Informed Consent for Text (SMS) Messaging

With your verbal consent, Sevier County Utility District (SCUD) would like to send text (SMS) messages to the mobile number you have provided in our records. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

By providing your informed consent where indicated, you acknowledge that you have understood the information below and agree to participate in our text (SMS) messaging service.

Purpose and Description: SCUD’s text (SMS) messaging service is designed to provide you with helpful information, reminders, and notifications via text messages sent to your mobile phone. We may use text (SMS) messages to communicate with you for a variety of purposes, including:

• Notification of Broken Lines, Odor calls, and other emergencies
• Announcements and reminders of upcoming events
• Early office closings or openings due to inclement weather

Voluntary Participation: Participation in our text (SMS) messaging service is entirely voluntary. You have the right to refuse or withdraw your consent at any time.

You can opt out at any time by replying STOP to any message. For assistance, contact us at 865-453-3272 or questions@scudgas.org

Standard message and data rates may apply.

Benefits and Risks: Benefits: The text (SMS) messaging service aims to keep you informed about SCUD by providing an additional method of convenient and timely communication.

Risks: While every effort will be made to protect the security and confidentiality of information transmitted through text (SMS) messages, there are inherent risks associated with all electronic communication. These risks include unauthorized access, loss of privacy, and potential breach of sensitive information. It is important to be aware that text (SMS) messages may not be entirely secure and could be intercepted or accessed by unintended recipients.

Potential Costs: Participation in the text (SMS) messaging service may involve standard text messaging charges applied by your mobile service provider. Please consult your mobile service provider regarding any applicable fees or charges.