Frequently Asked Questions

If you have basic questions about your natural gas account, this may be the place to find answers.  If you do not find the answers you are looking for, please contact our office at 865-453-3272 or toll free at 888-811-SCUD and a customer service representative will be happy to assist you.

What may cause my gas bill to increase?
There are several factors that will cause your monthly gas bill to fluctuate. These factors include:

• Your Residence - How large or small is your residence? How well is it insulated? How many natural gas appliances do you have? How old are they? How many live in your residence? All these factors, directly linked to where you live, can cause your bill to increase.
• Gas Costs - If the weather is colder than normal, the demand for gas will increase causing gas (also referred to as a commodity) prices from our supplier to go up. In that case, you might experience higher than normal gas prices.
• Time of the Year - Since most customers heat their home with natural gas, the amount a customer pays in the winter is usually much larger than at other times during the year.

What is the PGA (Purchase Gas Adjustment)?

The PGA (Purchase Gas Adjustment) is a part of the price you pay for natural gas each month. It is adjusted monthly to reflect the changes in the cost S·C·U·D must pay its suppliers for gas. It reflects the average cost of the gas purchased. The PGA is applied to the amount of gas used during each billing period.

Why am I charged a fee during the summer when I’m not using gas? What is a meter charge?

The meter charge is designed so that S·C·U·D can recover certain operating costs required to serve a customer regardless of whether gas is used or not by the customer during a particular billing period. These include the costs of service equipment, meter reading, billing, postage, telephone center operation and maintenance of the S·C·U·D pipeline system. Even if your gas is turned off at your appliances, there is a minimum bill.